Terms and Conditions

Effective Date: 01.05.2025

  1. Introduction

These Terms govern the use of the website https://gearpoint.online/, owned by GearPoint Ltd, registered in the UK, but delivering and servicing customers throughout the European Union.

By using the website, you agree to these terms. If you do not agree, do not use the website.

  1. Orders and Payment
  • All orders are subject to confirmation. We reserve the right to cancel an order if the goods are out of stock or fraud is suspected;
  • All prices are in GBP (£), including VAT;
  • Payment is accepted through secure payment gateways (Stripe, PayPal, etc.).

3. Delivery

  • Delivery is carried out in the UK and EU countries;
  • Delivery times and costs depend on the region and method of delivery;
  • We are not responsible for delays caused by carriers or customs.

4. Cancellation and returns

Buyers in the UK and EU have the right to cancel an order within 14 days under the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive. For full details, please see our Refund Policy.

  1. Warranty and compliance
  • All products are new, original or certified;
  • If the product is faulty or not as described, we will arrange a refund or exchange;
  • Some products (eg electronics) have a manufacturer’s warranty.
  1. Intellectual property

The content of the site (text, images, logos) is the property of GearPoint Ltd or is used under license. Any use without permission is prohibited.

  1. Limitation of liability

We will not be liable for consequential damages. Our maximum liability does not exceed the amount paid for the order.

  1. Changes

We may update these Terms from time to time. The current version is always available on the site.

Refund Policy

  1. Applicability

This policy applies to all UK and EU customers, in accordance with the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive.

  1. Right of Return

Customers have the right to return goods within 14 days of receiving them without giving a reason. Conditions:

  • The goods have not been used;
  • The original packaging and components are preserved;
  • The goods are not included in the list of non-returnable (e.g. personalized, electrical parts after installation).

3. How to arrange a return

  • Notify us at: gearpointltd@gmail.com
  • Include your order number, full name and reason for return (if desired);
  • Wait for confirmation and instructions from our team.

4. Return Costs

  • If the item is returned due to a change of heart, the shipping costs are paid by the customer;
  • In the event of a defect, error or damage, the shipping and exchange costs are paid by GearPoint.

5. Refunds

  • Refunds are made within 14 calendar days of receipt of the returned item;
  • Refunds are made using the same method of payment;
  • We do not charge a restocking fee.

6. Exceptions

Returns are not possible for:

  • Electrical components after opening/installation;
  • Custom-made or personalised items;
  • Items that violate hygiene or sanitary standards after opening the package.

7. Cancellations and Refunds

  • If you cancel your order before it has been dispatched, you are entitled to a full refund, processed via the original payment method. Please refer to our Order Cancellation Policy for instructions on how to cancel. Refunds are typically issued within 5–7 business days of cancellation confirmation.
  • If the order has already been dispatched, please follow the return process outlined in this policy. In that case, refunds will be issued within 14 calendar days after we receive and inspect the returned item.

Complaints Policy

  1. Objective

Gearpoint Ltd, a UK registered company operating in the EU, is committed to providing excellent customer service. We view complaints as an important form of feedback and a basis for improving the quality of our work.

  1. How to make a complaint

Customers from the UK and EU countries can make a complaint:

  • By email: gearpointltd@gmail.com
  • Via the website: https://gearpoint.online/contact
  • Telephone: +447429919180
  • By post: 90 York Wy, London N1 9AG, UNITED KINGDOM

The complaint must include:

  • Your name, contact details and country of residence;
  • Order number (if applicable);
  • Description of the problem and any supporting evidence.

3. Complaint handling

  • Acknowledgment of receipt – within 2 working days;
  • Complaint review – within 5-10 working days;
  • Additional measures – if the situation is complex, we will notify you of an extension.

4. Your rights

We process personal data related to the complaint in accordance with the UK GDPR and EU GDPR. You have the right to request access to this data, request that it be corrected or deleted.

  1. Escalation

If you are not satisfied with the response, you can:

  • Request a reconsideration;
  • Contact your local consumer protection authority in your country;
  • Use Alternative Dispute Resolution (ADR) procedures;
  • Go to court, including the Small Claims Court (UK) or equivalent in the EU.

Order Cancellation Policy

At gearpoint.online, we strive to provide our customers with a seamless and transparent shopping experience. This Order Cancellation Policy outlines the terms and conditions under which you may cancel your order.

1. Cancellation Before Dispatch

You may cancel your order at any time before it has been shipped. To request a cancellation, please contact us as soon as possible using the contact details below:
• Email: gearpointltd@gmail.com
• Phone: +447429919180

If your order has not yet been dispatched, we will process a full refund using the original payment method. Refunds are typically issued within 5–7 business days after the cancellation is confirmed.

2. Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier service, it cannot be canceled. However, you may still be eligible to return the item in accordance with our Returns Policy, which will be published separately.

Please ensure that you review your order carefully before confirming your purchase to avoid the need for cancellation.

3. Cancellation by gearpoint.online

We reserve the right to cancel any order under the following circumstances:
• The item is out of stock or discontinued
• There is a pricing or product description error
• Payment authorization failed or appears fraudulent
• Delivery is not possible to the specified address

In such cases, we will notify you promptly and issue a full refund for the canceled order.

Shipping and Order Fulfillment Policy

At Gearpoint.online, we are committed to ensuring that your order is processed, packed, and delivered in a timely and reliable manner. This Shipping and Fulfillment Policy outlines the key aspects of how we handle and deliver your orders.

1. Order Processing Time
• Orders are typically processed and dispatched within 1 to 2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timeframes

Estimated delivery times vary depending on your location and the shipping method you choose:

  • UK (Standard Delivery): 2-4 business days
  • UK (Express Delivery): 1-2 business days
  • EU (Standard Delivery): 3-7 business days
  • EU (Express Delivery): 2-4 business days
  • Delivery times may vary during peak periods or due to unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order, the destination country and the shipping option you select. Typical shipping costs are:

  • UK Standard Shipping: from £3.99
  • UK Express Shipping: from £6.99
  • EU Standard Shipping: from €14.99 (depending on country)
  • EU Express Shipping: from €19.99

Final shipping costs will be clearly displayed before completing your order.

4. Shipping Providers

We partner with trusted and reliable couriers including but not limited to:

  • DHL
  • Royal Mail
  • DPD

You will receive a tracking number via email once your order has been dispatched.

5. Delivery Address Requirements

Please ensure that your delivery address is complete and accurate. Gearpoint.online is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer.

6. Risk of Loss and Damage

All items are carefully packed to minimize damage during transit. However:
• If your item arrives damaged, please contact us within 48 hours of receipt with photos of the damage.
• If your order is marked as delivered but has not been received, please notify us immediately so we can investigate with the shipping provider.

Once an item has been delivered to the address provided, the risk of loss or damage passes to the customer.

7. Delays and Force Majeure

We do our best to ensure timely delivery but are not liable for delays caused by:
• Natural disasters
• Customs delays
• Courier disruptions
• Other events beyond our control


Contact details:
Gearpoint Ltd
Email: gearpointltd@gmail.com
Telephone: +447429919180
Company Number: 16437478
Address: 90 York Wy, London N1 9AG, UNITED KINGDOM
Website: https://gearpoint.online/

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